It’s recently come to my attention that I’m quite sassy.
I’m not always writing, cause I’d never get my bills paid – so, like a lot of creative souls, I do work in customer service. When you work in hospitality you do encounter rude people, and as the feminist and stubborn woman that I am, I dislike being disrespected immensely. I’ve never been overly mouthy or rude, but I do get a sass on my shoulders and have slammed a few pints down in my time. As any fed up person would.
Lately I’ve been taking to a new way of dealing with these sort of people. Instead of ruining my day or mixing the situation with sass, I’ve been attempting at over the top kindness and coming out the bigger person. So here they are, a few tips and quotes on how to:
“Kill ’em with kindness”
Call ’em out
Sometimes people don’t realise they’re being rude. We’ve all done it; had a bad day, and taken our anger out on someone with our tone of voice, or impatient frustration. You get the nudge from your friend standing next to you at the coffee shop counter, and realise you’ve just sassed the poor girl who is only doing her job.
I have on certain occasions, told customers to just change their tone with me. They will either a) Quickly realise and apologise or, b) Continue to be rude, at which point I highly suggest you walk away. Wherever you work, it’s not in your contract to be personally disrespected. So leave it be. I encourage complete positivity in my personal life, so why is it only now that I’m realising I should be accepting only positivity and respect at work too?
Pass it off and don’t fight back
There are certain times that people are so stuck in their ways, that they won’t even hear what you have to say. When this happens, when they ignore you, respond with kind enthusiasm. Keep your head high, say what you have to say, and as they make snide remarks, pass them off. Do your job, calmly and professionally, and then ride your high horse into the sunset. The worst thing you can do is let someone’s rudeness or bad day, turn yours into one too. Don’t stand in the presence of negativity, and definitely don’t let it stick around.
“Treat everyone with politeness – even those who are rude to you. For remember that you show courtesy to others not because they are gentlemen, but because you are one.” – Charles Dickens.
Killing a situation with kindness, is a form of strength. Think of how weak it is to throw insults; how much easier it is for some people to be mean, than to explain or talk like a civilised adult. So by being polite, you remain the mature, self-controlled person you are, and remain with purpose and strength.
“A single act of kindness throws out roots in all directions, and the roots spring up and make new trees.” – Amelia Earhart